v77 Privacy Policy – How We Handle Your Personal Data

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who visit the v77 platform at v77.ad, register a player account, make deposits, place bets, or otherwise interact with any part of the v77 service. It covers how v77 handles personal data in connection with all platform features including the casino game lobby, sports betting section, live casino, bingo, crash games, VIP programme, and any promotional offers.

By registering an account at v77 you confirm that you have read this Privacy Policy and understand how your personal data will be collected, used, and stored. If you do not agree with how we handle personal data as described here, you should not create an account or use the platform.

This policy should be read alongside our Terms and Conditions, which govern the overall player agreement between you and v77.

2 What Data We Collect

v77 collects only the personal data that is necessary to create and manage your account, process transactions in PKR, and provide a safe and functional gaming experience. The categories of personal data we may collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information as part of the standard registration process. If any such data is ever relevant – for example in the context of responsible gaming support – it will only be processed with your explicit consent.

3 How We Collect Your Data

v77 collects personal data through a number of different channels depending on how you interact with the platform:

• Direct submission: When you fill in the registration form, update your account profile, or contact customer support, you provide data to us directly.
• Automatic collection: When you visit or use the v77 platform, technical data such as your IP address, device type, and browser information is collected automatically via server logs and cookies.
• Payment providers: When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, Bank Transfer, or another supported method, the relevant provider may share transaction reference data with us to confirm the payment.
• Identity verification providers: If you are asked to verify your identity, we may work with third-party verification services who process your documents and return a verification result to us.
• Fraud and security tools: Our platform uses automated monitoring tools that generate data about account activity patterns. This data is used for fraud prevention and account security purposes.

We do not purchase personal data lists from third parties or obtain personal data from social media platforms without your knowledge and consent.

4 Why We Use Your Data

Every piece of data v77 collects has a specific purpose. We do not use your data for anything beyond what is described below:

• Account creation and management: Your registration details are used to create and maintain your v77 account, verify your identity, and keep your account secure.
• Processing transactions: Deposit and withdrawal data is processed to move PKR funds between your account and your chosen payment method accurately and securely.
• Delivering the gaming service: Your gaming activity data allows us to display your bet history, account balance, and game results correctly within your account.
• Bonus and promotion management: Transaction and gaming activity data is used to track wagering requirements and determine your eligibility for promotions and VIP tier benefits.
• Customer support: Communication and account data allows our support team to identify your account and assist you efficiently.
• Fraud prevention and security: Device data, IP addresses, and behavioural patterns are analysed to detect unusual activity and protect both you and the platform from fraud.
• Responsible gaming: Gaming activity and session data may be used to identify patterns that suggest a player may benefit from responsible gaming tools, in line with our Responsible Gaming commitment.
• Platform improvements: Anonymised and aggregated data about how players use the platform helps us identify areas for technical improvement and new feature development.
• Communications: Your email address may be used to send you account-related notifications such as deposit confirmations, withdrawal updates, and important policy changes. Marketing communications are only sent where you have opted in.

5 Payment Data and Providers

v77 supports PKR transactions via JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and mobile wallets. When you initiate a deposit or withdrawal using any of these methods, you are interacting with the payment provider's own systems, which are governed by their respective privacy policies.

v77 receives transaction reference data from payment providers to confirm that a payment has been made or a withdrawal has been processed. We do not store your full bank account numbers, JazzCash wallet PINs, Easypaisa credentials, or card details on our own servers. Sensitive payment credentials are handled entirely by the relevant payment provider.

For withdrawal requests, v77 may need to confirm that the receiving payment account belongs to you. This is a standard security check and is not used for any other purpose.

6 Cookies and Tracking

v77 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players interact with different parts of the site.

The types of cookies v77 uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Without these, the platform cannot operate correctly.
• Functional cookies: Remember your preferences such as language settings and display options so you do not have to set them again each visit.
• Analytics cookies: Collect anonymised data about which pages are visited, how long players spend on certain sections, and which features are used most. This helps us improve the platform over time.
• Security cookies: Help detect and prevent fraudulent activity, multiple account attempts, and other suspicious behaviour patterns.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the v77 platform and your ability to log in or process transactions.

v77 does not use cookies to track your activity on third-party websites outside of the v77 platform.

7 Sharing Your Data

v77 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data may be shared only in the following specific and limited circumstances:

• Payment providers: Transaction data is shared with your chosen payment provider (JazzCash, Easypaisa, Raast, banks, etc.) to process deposits and withdrawals.
• Identity verification services: When KYC checks are required, your submitted documents may be processed by a trusted third-party verification partner who returns only a pass or fail result to v77.
• Fraud prevention and security partners: Anonymised technical data such as device fingerprints and behavioural patterns may be processed by security tools to detect and prevent fraud.
• Game providers: If you play a third-party casino game within the v77 lobby, the game provider may receive your account identifier and bet data in order to run the game and return results. Game providers do not receive your full personal profile.
• Legal and compliance obligations: If required by applicable law, court order, or other legitimate legal process, v77 may disclose personal data to the relevant authority. We will only do so to the extent required.

All third-party partners who process personal data on behalf of v77 are required to handle that data securely and use it only for the specific purpose for which it was shared.

8 How Long We Keep Your Data

v77 retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable obligations. The general retention approach is as follows:

• Account data: Retained for the duration of your account and for a period after account closure to allow for dispute resolution and audit purposes.
• Transaction records: Financial transaction records including deposits and withdrawals in PKR are retained for a minimum period in line with standard financial record-keeping practice.
• Gaming activity: Bet history and game session logs are retained while your account is active and for a defined period after account closure.
• Identity verification documents: Retained for the period required to satisfy verification and audit obligations, after which they are securely deleted.
• Support communications: Customer support correspondence is retained for a reasonable period to allow follow-up and quality review.

When personal data is no longer required under any of the above criteria, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9 Keeping Your Data Safe

v77 takes data security seriously and applies a range of technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL encryption on all data transmitted between your device and the v77 platform.
• Secure server infrastructure with access controls limiting who can view personal data internally.
• Regular security reviews and monitoring for unusual access patterns.
• Strict access controls ensuring that only authorised team members can access personal data, and only to the extent needed for their role.
• Secure handling procedures for identity verification documents.

While v77 takes all reasonable steps to protect your data, no internet transmission is 100% secure. You also have an important role to play: keep your account password strong and unique, do not share your login credentials with anyone, and contact v77 support immediately if you suspect your account has been accessed without your permission.

10 Your Privacy Rights

As a registered v77 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting v77 support:

To exercise any of the above rights, contact v77 support with your account username and a description of your request. We aim to respond to all data rights requests within 30 days. If a request is complex or involves a large volume of data, we will notify you of any extension to that timeframe.

11 Children and Minors

The v77 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of the platform.

If v77 becomes aware that personal data has been collected from a person under 18, that account will be closed immediately and the associated personal data will be deleted. If you believe a minor has registered an account, please contact v77 support immediately so the matter can be addressed.

We encourage parents and guardians to use parental control tools to prevent minors from accessing online gaming platforms. More information on responsible use is available on our Responsible Gaming page.

12 Changes to This Policy

v77 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in data processing practices, or changes in applicable requirements. When material changes are made, we will notify registered players by posting a notice on the platform or sending a notification to the email address registered to your account.

The updated policy will be effective from the date it is published on this page. The "Last Updated" date at the top of this page shows when the policy was most recently revised. We recommend checking this page periodically to stay informed of any changes.

Your continued use of the v77 platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using the platform and may request account closure in line with the process described in our Terms and Conditions.

13 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how v77 handles your personal data, please contact our support team. We take privacy queries seriously and aim to respond to all enquiries within 24 hours.

When contacting us about a privacy matter, please include your registered username and a clear description of your question or request. This helps us locate your account and respond accurately.

You can reach the v77 privacy and support team at: [email protected]